Call Today: 02380 454513
Or email on: info@threadstudio.co.uk

Delivery & Returns

 

Unbranded Items

All deliveries are sent via courier (DPD, UPS,DHL) We only deliver to UK mainland addresses

Delivery is charged at £8.95. 

Orders are usually dispatched within 24 hours, but can be longer in busy times.

We typically charge in full before orders are dispatched.

Please allow 14 days for delivery

Custom Orders

Please email info@threadstudio.co.uk with your logo and requirement to receive a quote. We do not process custom orders online.

We generally work to a 2-week (10 working days, not including weekends & bank holidays) lead time.

In the summer, festive season or if the order is of a certain size this may vary, but this will be confirmed when placing the order. Stock shortages will also be notified. Shortages are out of our control.

We used 3 of the largest distributors in the country. If there is an issue with stock, we will offer an alternative item, or you have the option of waiting on restocking.

We will with the best of our knowledge confirm an approx. date for restocking.

Returns

Unbranded Items

If you are not happy with your order, please contact us within 14 days to arrange a replacement or refund.

Once the item(s) are returned, we will issue a refund or replacement only if the items are returned in a resale condition (all packaging and labels)

Please double check the sizing guides for your chosen items, each brand will differ in sizing. Details can be found in the items detail discriptions.

Custom Orders

We do not accept returns on custom orders.

You are responsible for the cost of returning your order.